Shipping Policy

At HairEterna™, we strive to deliver your orders quickly and efficiently. Please read our shipping policy below.

Processing & Delivery Time

• Order Processing: Orders are processed within 1-2 business days .
• Delivery Time:
  • Within Saudi Arabia: 2-5 business days.
• Orders are not shipped on weekends or public holidays.

  
  

  Order Tracking

  Once your order is shipped, you will receive a tracking number via email or SMS. You can track your order using the provided link.

  Incorrect Address & Delivery Issues

  • If you enter an incorrect shipping address, please contact us immediately before your order is shipped.
  • If the order has already been shipped, you must contact the courier to update your address.
  • We are not responsible for lost or delayed packages due to incorrect addresses provided by customers.

    
    

    Damaged or Lost Packages

    • If your package is damaged or lost during shipping, please contact us within 48 hours of delivery with photos of the damage.
    • We will assist in resolving the issue with the courier and provide a replacement or refund as needed.